Return Policy
**Last updated: 9/26/23**
Thank you for choosing Diamond Sound Production. We take pride in providing top-notch audio production services and products. Your satisfaction is our priority, and we strive to deliver exceptional experiences. This refund policy outlines our guidelines for refunds, returns, and exchanges. By purchasing www.diamond-sound-production.com, you agree to adhere to the terms and conditions outlined in this policy.
**1. Refunds**
We offer refunds on the following conditions:
**a. Cancellation of Services:** If you wish to cancel a service you've ordered from us, please notify us as soon as possible. Depending on the nature of the service and the progress made, we may provide a full or partial refund.
**b. Product Defects:** If you receive a product that is defective or not as described, please contact us within 10 days of receiving the item. We will assess the situation and, if appropriate, provide a refund or replacement.
**2. Non-Refundable Items**
Certain items and services are non-refundable:
**a. Downloadable Products:** We do not offer refunds for downloadable products, including but not limited to digital audio files and software licenses. Please ensure compatibility and review product descriptions before making a purchase.
**b. Custom Services:** Services that have been customized specifically for you, such as bespoke audio production projects, are non-refundable once work has begun.
**3. Return Process**
To initiate a refund or return request, please follow these steps:
**a. Contact Us:** Reach out to our customer support team via info@diamond-sound-production.com, providing your order number and a detailed explanation of the issue.
**b. Evaluation:** We will review your request and assess its eligibility for a refund or return based on our policy.
**c. Approval:** If your request is approved, we will provide instructions for the return process or initiate a refund within 3-5 business days.
**4. Contact Information**
If you have any questions or need further assistance, please contact our customer support team at info@diamond-sound-production.com / 682-224-5093.
**5. Changes to this Policy**
Diamond Sound Production reserves the right to modify or update this refund policy at any time. Any changes will be posted on www.diamond-sound-production.com, and the date of the last update will be revised accordingly.
We value your business and are committed to providing you with exceptional service. Thank you for choosing Diamond Sound Production.
**Last updated: 9/26/23**
Terms of Service Agreement
**Last updated: 9/27/23**
Welcome to Diamond Sound Production ("we," "our," or "us"). By accessing or using our website, www.diamond-sound-production.com, and our services, you agree to comply with and be bound by the following Terms of Service ("Terms"). If you do not agree to these Terms, please refrain from using our website and services.
**1. Use of Our Services**
a. **Eligibility:** You must be at least 18 years old or have the legal capacity to enter into agreements to use our services.
b. **Access and Accounts:** You may need to create an account to access certain features of our services. You are responsible for maintaining the confidentiality of your account information and are liable for any activity that occurs under your account.
**2. Intellectual Property**
a. **Ownership:** All content, including but not limited to text, images, audio, video, logos, and software, is owned by Diamond Sound Production and is protected by intellectual property laws. You may not use, reproduce, or distribute our content without prior written consent.
b. **User-Generated Content:** By submitting content to our website or services, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, reproduce, and distribute that content. You are responsible for the content you submit and must not infringe on the rights of third parties.
**3. Payment and Fees**
a. **Payment:** When you purchase through our website, you agree to pay all applicable fees and taxes. Payments are processed through secure third-party payment processors, and we do not store your payment information.
b. **Refunds:** Our refund policy, as outlined on our website, governs all refund requests.
**4. Privacy**
Your use of our website and services is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to the practices described in our Privacy Policy.
**5. Termination**
We reserve the right to terminate or suspend your access to our services at our discretion, with or without cause, and without prior notice.
**6. Limitation of Liability**
a. **Disclaimer:** Our services are provided "as is" and "as available." We make no warranties, express or implied, regarding the accuracy, reliability, or availability of our services.
b. **Indemnification:** You agree to indemnify and hold Diamond Sound Production harmless from any claims, damages, liabilities, and expenses arising from your use of our services or your breach of these Terms.
**7. Governing Law**
These Terms are governed by and construed by the laws of the United States, without regard to its conflict of law principles.
**8. Changes to Terms**
We may update these Terms from time to time. Any changes will be posted on our website, and the date of the last update will be revised accordingly. Your continued use of our services after any changes constitutes acceptance of the updated Terms.
**9. Contact Us**
If you have any questions or concerns about these Terms, please contact us at info@diamond-sound-production.com / 682-224-5093.
By using www.diamond-sound-production.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
*Last Updated: 9/27/23*
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